Frequently Asked Questions

Browse products, choose your preferred pack size, add items to cart, then complete checkout with your shipping and payment details.

We accept Visa, Mastercard, bank transfer, and Bitcoin. Available methods at checkout may vary by country and order value. All transactions are SSL-encrypted and your payment details are never stored on our servers.

If your order has not shipped yet, contact support immediately and we will do our best to update or cancel it.

Common reasons include bank security checks, card limits, incorrect billing details, or temporary provider issues. Try again or use another method.

We ship to the EU, UK, and North America. Available shipping methods and delivery times are shown at checkout based on your address.

Envelopes normally arrive within: Netherlands 1–3 working days, Europe 5–7 working days, North America 10–14 working days. You will receive tracking and status updates after dispatch.

Yes, tracked options are available for eligible destinations and shipping methods.

Contact support with your order number. We will check courier status and guide you through the next steps based on your shipping policy coverage.

Store seeds in a cool, dark, dry place in original packaging or an airtight container, away from heat and moisture.

Yes. Every seed we sell comes with our germination guarantee. If your seeds fail to sprout when using our recommended paper towel method, contact us with a photo and we will replace them free of charge — no questions asked.

Main factors are seed handling, moisture balance, temperature stability, cleanliness, and avoiding excessive touching during early stages.

Follow your germination guide exactly, document steps with photos, and contact support so the team can review your case under policy terms.

Policy terms are listed on the relevant support or legal pages and may vary by product type and issue category.

Use the contact page or support email, include your order number, a short description, and photos when relevant.

Response times vary by workload, but support generally replies as quickly as possible in the order requests are received.

Seed sales are subject to local regulations. Please verify legality in your area before purchase.

Yes. Products are sold for lawful purposes only, and customers are responsible for compliance with local laws.

Yes. You must meet the minimum legal age in your jurisdiction to place an order.